Terms of Use
Tramango Terms & Conditions
1. Introduction:
Welcome to Tramango, a digital platform that serves as an intermediary for online bookings related to flights and insurance products. This document governs your relationship with Tramango and outlines the terms and conditions under which you may access and use our platform. By accessing, browsing, or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
2. Definitions:
“Platform” refers to the Tramango website, mobile applications, and any other digital interfaces we may introduce in the future.
“Services” encompasses all the offerings provided on our platform, including but not limited to, flight bookings and insurance policy acquisition.
“User”, “You”, or “Your” means any individual or entity that interacts with our platform, either by browsing, making reservations, or purchasing services.
3. Eligibility:
The services offered by Tramango are intended solely for individuals aged 18 years and above. If you're under 18, you can utilize our services only with the involvement and consent of a parent or legal guardian. By using our services, you warrant that you possess the legal authority to enter into this agreement.
4. User Accounts:
To access certain features of our platform, users might need to create an account. When registering, it is the user's responsibility to provide accurate, up to date, and complete information. Users are responsible for safeguarding their account credentials and should promptly report any suspicions of unauthorized access or security breaches.
5. Services Overview:
Tramango provides a platform through which users can book flights and purchase insurance products. It's essential to understand that we act as intermediaries, connecting users with third party service providers (airlines or insurance companies). The exact terms of each service (like flight rules or insurance coverage) are dictated by these third party entities.
6. Refunds & Cancellations:
For flight bookings, refunds, changes, or cancellations are subject to the policies of the respective airline. Service fees charged by Tramango for facilitating the booking might be non refundable. Insurance policy cancellations or changes and their refunds depend on the terms set by the third party insurance provider. Users should review these third party terms before committing to any purchase.
7. Third party Content & Links:
Our platform may occasionally contain links or references to third party websites or services. Such links are provided for convenience and do not signify endorsement, partnership, or affiliation. Tramango isn't responsible for the content, policies, or practices of these third party entities.
8. User Content:
If our platform allows users to post content (reviews, comments, or other user generated material), such content should respect community guidelines. It should not be illegal, offensive, or infringe on others' rights. We reserve the right, but not the obligation, to monitor, edit, or remove user content deemed inappropriate.
9. Indemnification:
You agree to defend, indemnify, and hold harmless Tramango, its affiliates, licensors, and service providers, from any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these terms or your use of the platform.
10. Force Majeure:
Tramango shall not be deemed in breach of these terms if we are unable to complete the services or any portion thereof due to natural disasters, governmental restrictions, labor strikes, or any other events beyond our reasonable control.
11. Notifications:
Tramango may need to send you important messages, notifications, and updates related to your usage of the platform, changes to our services, or modifications to these terms. These communications may be delivered to you via email, SMS, postal mail, or direct notifications on the platform, based on the contact information you provide. You consent to receive such communications as part of your use of the platform.
12. No Waiver:
Any failure by Tramango to enforce or apply a right or provision under these terms should not be construed as a waiver of such right or provision in that instance or any future instances.
13. Entire Agreement:
These terms, in conjunction with our Privacy Policy and any other documents or policies referenced herein, represent the full understanding between you and Tramango regarding your relationship with the platform and supersede any prior agreements, understandings, or representations.
14. Assignment:
Users may not assign or transfer their rights and obligations under these terms without our prior written consent. However, Tramango retains the right to assign or transfer our rights and obligations under these terms in the event of a merger, acquisition, sale of assets, or other business transactions without notice.
15. Feedback & Suggestions:
Users may, from time to time, submit feedback, suggestions, or ideas about improvements to the platform. By submitting such feedback, you grant Tramango an unrestricted, perpetual, and royalty free license to use, reproduce, and implement these suggestions in the platform or other products without any form of compensation.
16. Confidentiality:
During your use of the platform, you may receive confidential information pertaining to Tramango or our services. Unless explicitly permitted, you are obligated to maintain the confidentiality of such information and not use or disclose it to third parties.
17. Service Limitations:
Tramango strives to offer uninterrupted and error free service access. However, due to technological reasons, maintenance activities, or other external factors, the platform might occasionally be inaccessible or suffer from performance issues. While we make all reasonable efforts to ensure smooth user experience, we do not warrant uninterrupted access.
18. Disclaimer:
Tramango provides its services on an "as is" and "as available" basis. We make no representations or warranties of any kind, either express or implied, concerning the completeness, accuracy, reliability, suitability, or availability of the platform's content or services.
19. Security:
We employ robust security measures to protect the integrity and security of user data. However, no online service is entirely immune from potential security breaches or other cyber threats. By using our platform, you acknowledge and accept these risks.
20. Data Retention:
Tramango retains user data for periods necessary to fulfill the purposes outlined in our Privacy Policy, unless a longer retention period is required or permitted by law. After this period, personal data will be deleted or anonymized.
21. Pricing Errors:
Despite our best efforts, services or products on our platform may occasionally be mispriced. If a service or product's correct price is higher than the price stated on our platform, we may, at our discretion, contact you for instructions before processing your order or cancel your order and notify you of such cancellation.
22. User Restrictions:
Users are strictly prohibited from attempting unauthorized access to the platform, its underlying technology, and its related systems. Activities such as reverse engineering, scraping, data mining, or any other activity aimed at compromising the platform's integrity or extracting its data are expressly forbidden. Users are also restricted from utilizing the platform for any illegal or unauthorized purpose, including the violation of any local or international laws.
23. Loyalty and Rewards Program:
Tramango may, from time to time, introduce loyalty or rewards programs for its users. Participation in these programs is voluntary. The specifics, conditions, and benefits of such programs will be communicated during their introduction. We reserve the right to modify, suspend, or terminate any loyalty or rewards program at our discretion.
24. Prohibited Uses:
Beyond the restrictions mentioned above, users are prohibited from using the platform or its content: (a) for any unlawful purpose; (b) to solicit others for unlawful acts; (c) to violate international, federal, or state regulations, rules, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, harm, insult, or disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose.
25. Limitation on Claims:
Users agree that any claim or cause of action related to the platform or these terms must be filed within one (1) year after such claim or cause of action arose, irrespective of any statute or law to the contrary.
26. Breaches of These Terms:
Upon any breach of these terms by a user, Tramango reserves the right to take appropriate actions, which may include issuing a warning, suspending or terminating the user's account, and seeking legal action.
27. Digital Millennium Copyright Act (DMCA):
Tramango respects copyright laws and expects its users to do the same. If you believe any content on our platform infringes your copyrights, you may reach out with a complaint aligned with DMCA provisions.
28. Feedback:
Any feedback, comments, or suggestions shared with us can be freely used, adapted, and implemented by Tramango without any obligation to compensate or acknowledge the user.
29. Revisions:
Tramango reserves the right to modify or replace these terms at any time. If a revision is significant, we will make reasonable efforts to provide at least 30 days' notice before the new terms take effect. Continued use of our platform post these changes means you agree to be bound by the revised terms.
30. Relationship Between Parties:
These terms and the relationship between users and Tramango are governed by and construed following the laws of Nigeria. Both parties agree that these terms do not establish any joint venture, partnership, employment, or agency relationship.
31. Third party Beneficiaries:
Except as expressly provided in these terms, there are no third party beneficiaries to this agreement. Only users and Tramango have any rights or obligations under these terms.
32. Interpretation:
Should any part of these terms be declared illegal or unenforceable, the affected provision will be modified to the extent necessary to make it legal and enforceable without altering its original intent.
33. Dispute Resolution:
Both parties commit to resolving disputes amicably. If a resolution is not reached within a reasonable timeframe, either party can propose to settle the dispute through binding arbitration in Nigeria.
34. Termination:
Tramango reserves the right, at its sole discretion, to suspend or terminate your access to all or part of the platform for any reason, including but not limited to, breach of these terms. In case of termination, the rights and licenses granted to you will be terminated, and you must stop all activities authorized by these terms, including the use of any services.
35. Tax Responsibilities:
All financial transactions on Tramango might be subject to taxes imposed by regulatory authorities in Nigeria. It's the responsibility of the user to be aware of these taxes, and where applicable, pay them or factor them into their transactions. Tramango shall not be responsible for collecting, reporting, paying, or remitting any such taxes.
36. International Use:
Although our platform can be accessed worldwide, we make no representation that materials on this platform are appropriate or available for use in locations outside Nigeria. Those who choose to access the platform from other locations do so on their initiative and are responsible for compliance with local laws.
37. No Partnership:
Nothing in these terms shall be interpreted as an attempt to create a partnership, agency, joint venture, or any other form of cooperative endeavor between you and Tramango.
38. Compensation:
Users agree to compensate Tramango, its directors, employees, partners, and agents for any claims or expenses, including attorney fees, resulting from your misuse of the platform or breach of these terms.
39. Mobile Services:
If you access our platform via a mobile application, your mobile carrier's standard charges, data rates, and other fees may apply.
40. Translations:
These terms might be translated into other languages for your convenience. In case of discrepancies between the English version and a translated version, the English version will prevail.
41. User Communications:
Users consent to receive electronic communications from Tramango, which may include emails, SMS, or notifications within the platform. These communications may be about updates, promotional offers, surveys, or any other relevant information. Users may opt out of receiving non essential communications.
42. No Resale of Service:
Users agree not to reproduce, duplicate, copy, sell, trade, or resell any part of the platform or access to the platform for any purpose.
43. Grievance Officer:
In accordance with Information Technology Act and any other regulations in Nigeria, the name and contact details of the Grievance Officer who can be reached for any grievances you might have with the platform will be shared on the platform.
44. Platform Updates:
Tramango may roll out updates, upgrades, or patches for its platform and services. These might be for enhancement purposes, fixing bugs, or introducing new features. Users may need to update the application or software to continue using our services optimally.
45. Non Exclusivity:
The agreement between the user and Tramango as set out in these terms is non exclusive. Both parties are free to enter into similar agreements with other entities.
46. Intellectual Property:
All content, including but not limited to logos, graphics, text, images, software, and other material on the Tramango platform, is the exclusive property of Tramango or its licensors and is protected by international copyright, trademark, and other intellectual property laws. Unauthorized use of this content can result in legal penalties. Users are granted a limited, non exclusive, non transferable license to access and use the platform, which must not be used for commercial purposes without express written consent from Tramango.
47. Service Descriptions and Pricing:
Tramango strives for accuracy in all descriptions, images, and pricing of services offered. However, we cannot guarantee that all details are always accurate, complete, or up to date. In the event of an error or discrepancy, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information.
48. Promotional Activities:
Tramango may conduct promotions, contests, or other similar activities on the platform. Participation in these activities may be subject to additional terms and conditions that will be specified at the time of the activity.
49. Data Protection and Privacy:
At Tramango, we respect user privacy and are committed to protecting personal data shared with us. Our data collection, storage, and processing practices are outlined in our Privacy Policy, which is integral to these terms.
50. Liability Limitation:
To the extent permitted by law, Tramango shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, service interruptions, or loss of data resulting from the use, or inability to use the platform, unauthorized access to or use of our servers and personal information stored therein.
51. Dispute Resolution and Governing Law:
These terms and any disputes arising out of or relating to these terms or the services will be governed by the laws of Nigeria. Both parties agree to attempt to resolve any disputes amicably before resorting to legal action. Any legal proceedings arising out of these terms will be subject to the exclusive jurisdiction of the courts located in Nigeria.
52. Platform Availability:
While Tramango aims to ensure the platform is available 24/7, there may be times when it's temporarily unavailable due to maintenance, updates, or external factors beyond our control. Users acknowledge that occasional downtime is a possibility and that Tramango is not liable for any disruptions.
53. Severability:
If any provision of these terms is found by a competent court to be invalid, the parties agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the terms remain in full force and effect.
54. Third party Software:
The platform may incorporate or utilize third party software, including open source software, which may be subject to third party terms and conditions. By agreeing to these terms, you also agree to abide by the terms and conditions of such third party software.
55. Contact Information:
For any questions or clarifications regarding these terms, or for any grievances, users can contact Tramango at info@tramango.com.
Tramango Privacy Policy
1. Introduction: We are committed to safeguarding the privacy and security of our users. This Privacy Policy clarifies the data we collect, how it's used, and your rights concerning this data.
2. Information Collection:
When using our platform, we may collect:
Personal information you provide (e.g., name, address, email, phone number).
Details about your bookings and transactions.
Data from cookies, IP addresses, and other tracking technologies.
3. Purpose of Data Collection:
We utilize the data to:
Facilitate and manage your bookings.
Communicate relevant information about your transactions, account updates, or promotional offers.
Enhance and tailor our platform and services.
Analyze user behavior to better serve our community.
Meet any legal or regulatory requirements.
4. Data Sharing & Disclosure:
Your data is precious. We don’t sell it. We might share information with:
Third party service providers (like airlines or insurance companies) necessary to fulfill your bookings.
Legal or governmental entities when obligated by law or to safeguard our rights.
5. Payment Information:
While we facilitate transactions, we do not store any card data on our platform. All payments are securely processed by our partner payment processors, who maintain their privacy measures.
6. Data Security:
We uphold strict security protocols, utilizing encryption and secure environments, to protect your information. Nevertheless, the internet isn't entirely foolproof, so absolute security cannot be guaranteed.
7. Cookies & Tracking:
Our platform employs cookies and other trackers to improve user experience and gather platform analytics. Users can control cookies through browser settings, but this might affect platform functionality.
8. User Rights:
You maintain several rights regarding your data:
Access your personal information.
Amend or correct inaccuracies.
Withdraw data processing consent.
Request data deletion.
Raise concerns about our data use practices.
9. Third party Links:
Our platform might feature external website links. Their privacy practices are outside our purview, so consult their privacy policies for clarity.
10. Children’s Privacy:
Tramango isn’t designed for those under 18. We don’t knowingly gather their data. If you suspect we have, inform us for prompt removal.
11. Data Retention:
We store your data for durations necessary to serve the purposes mentioned herein, or as mandated by law.
12. International Transfers:
While we primarily operate within Nigeria, our service operations might necessitate transferring data across borders. In such scenarios, we ensure robust security and compliance with relevant data protection regulations.
13. Policy Changes:
This policy might evolve. Any significant changes will be reflected here, with efforts to inform users about major shifts.
14. Automated Decision Making and Profiling:
In some instances, we may use automated systems to make decisions based on personal data we have—or collect from others. This could involve profiling, which means making predictions about users based on their behavior, or categorizing them based on personal preferences or interests.
15. Marketing Communications:
Users may opt into receiving promotional communications from Tramango, including newsletters, promotions, or other relevant news. You can opt out of these communications at any time via the "unsubscribe" link in our emails or by contacting us directly.
16. Data Breach Protocol:
In the unlikely event of a data breach that might jeopardize personal information, we will promptly notify affected users and take necessary measures to mitigate risks, in line with regulatory guidelines.
17. Third Party Processors:
We engage with several third party processors to provide various services on our platform. These might include data analytics, customer support, and marketing services. All third party processors are bound by contractual terms that ensure data privacy and security.
18. Social Media Integrations:
Our platform might offer social media sharing and integration tools. Using these may allow the respective social media platforms to collect information about you. Please review their privacy policies to understand the data collection and practices.
19. Analytics:
We may use tools like Google Analytics to understand platform traffic, user interactions, and other analytics that help us improve user experience. Such tools collect aggregated data, which doesn't personally identify individual users.
20. Data Portability:
Users have the right to request a copy of the personal data we have about them in a structured, electronic format for transmission to another service.
21. Consent Withdrawal:
Where our processing is based on your consent, you may withdraw this consent at any time, although this won't affect any processing that has already taken place.
22. Accountability and Governance:
We continually review and update our data handling and processing mechanisms to ensure we uphold the highest standards of data privacy. This involves regular audits, policy reviews, and employee training.
23. Data Protection Officer:
To ensure our continuous commitment to data privacy, we have appointed a Data Protection Officer (DPO). The DPO oversees our data protection strategy and its implementation to ensure compliance.
24. Concerns and Complaints:
Users can raise concerns about our data handling practices. We commit to investigating and resolving any complaint about our collection or use of personal information. If not satisfied with our response, users might have the right to raise the concern with the relevant regulatory authority.
25. Location Based Services:
Some services offered by Tramango might utilize location based data, like GPS coordinates. We use this data to enhance user experience, providing relevant information or services based on your geographical location. You can always manage location preferences via your device settings.
26. Usage of Aggregated and Anonymized Data:
We may collect, use, transfer, and disclose data in an aggregated, anonymized form (meaning it does not personally identify you) for any purpose, such as for statistical analysis and business planning.
27. Device Information:
When you access our platform using a mobile device, we may collect specific device information, including your hardware model, operating system, unique device identifiers, and mobile network information. This helps us understand device specific behaviors and troubleshoot platform specific issues.
28. Third Party Advertising:
We might collaborate with third party advertisers to display ads on our platform. These advertisers may use cookies and similar technologies to collect data about your interactions with the platform to understand your interests and display relevant advertisements.
29. Response to "Do Not Track" Signals:
Some internet browsers have incorporated "Do Not Track" features. Most of these features, when turned on, send signals to the websites you visit, indicating that you do not wish to be tracked. Currently, our platform does not respond to "Do Not Track" browser signals.
30. Retention Period:
We store your personal data for as long as necessary to fulfill the purposes highlighted in this policy, unless the law mandates or permits a longer storage period.
31. Video and Audio Data:
If our platform offers video or audio chat features, we might temporarily store and process the audio and video data to provide and improve these services. This data is never shared without user consent.
32. Partnered Services and Co Branding:
Certain services on our platform may be co branded and offered in partnership with other companies. If you register for or use such services, both Tramango and the other company might receive information collected in conjunction with the co branded services.
33. Accessibility:
Users with disabilities who wish to access this privacy policy in an alternative format can contact us for assistance.
34. Environmental Data:
For certain services, we may collect environmental data such as lighting conditions to improve service delivery and user experience.
35. Biometric Data:
If our platform introduces features like facial recognition or fingerprint access, we would collect and store biometric data only upon obtaining explicit user consent.
36. Training and Compliance:
Our employees and personnel undergo periodic training to understand and comply with privacy standards and principles. This ensures that user data is always handled with the utmost care and integrity.
37. Data Protection Impact Assessment (DPIA):
For new projects or features that might pose a high risk to user privacy, we conduct DPIAs to evaluate and mitigate risks to user data.
38. Financial Data:
While we don't store credit card details, other financial data related to transactions, like invoices or billing addresses, might be stored for record keeping and compliance purposes.
39. Contact:
Queries about this policy or our data handling practices? Reach us at info@tramango.com.
40. Governing Law:
This Privacy Policy is governed by the laws of the Federal Republic of Nigeria.