Privacy policy
Tramango Privacy Policy
1. Introduction
We are committed to safeguarding the privacy and security of our users. This Privacy Policy clarifies the data we collect, how it's used, and your rights concerning this data.
2. Information Collection
When using our platform, we may collect: Personal information you provide (e.g., name, address, email, phone number). Details about your bookings and transactions. Data from cookies, IP addresses, and other tracking technologies.
3. Purpose of Data Collection
We utilize the data to: Facilitate and manage your bookings. Communicate relevant information about your transactions, account updates, or promotional offers. Enhance and tailor our platform and services. Analyze user behavior to better serve our community. Meet any legal or regulatory requirements.
4. Data Sharing & Disclosure
Your data is precious. We don't sell it. We might share information with: Third party service providers (like airlines or insurance companies) necessary to fulfill your bookings. Legal or governmental entities when obligated by law or to safeguard our rights.
5. Payment Information
While we facilitate transactions, we do not store any card data on our platform. All payments are securely processed by our partner payment processors, who maintain their privacy measures.
6. Data Security
We uphold strict security protocols, utilizing encryption and secure environments, to protect your information. Nevertheless, the internet isn't entirely foolproof, so absolute security cannot be guaranteed.
7. Cookies & Tracking
Our platform employs cookies and other trackers to improve user experience and gather platform analytics. Users can control cookies through browser settings, but this might affect platform functionality.
8. User Rights
You maintain several rights regarding your data: Access your personal information. Amend or correct inaccuracies. Withdraw data processing consent. Request data deletion. Raise concerns about our data use practices.
9. Third party Links
Our platform might feature external website links. Their privacy practices are outside our purview, so consult their privacy policies for clarity.
10. Children's Privacy
Tramango isn't designed for those under 18. We don't knowingly gather their data. If you suspect we have, inform us for prompt removal.
11. Data Retention
We store your data for durations necessary to serve the purposes mentioned herein, or as mandated by law.
12. International Transfers
While we primarily operate within Nigeria, our service operations might necessitate transferring data across borders. In such scenarios, we ensure robust security and compliance with relevant data protection regulations.
13. Policy Changes
This policy might evolve. Any significant changes will be reflected here, with efforts to inform users about major shifts.
14. Automated Decision Making and Profiling
In some instances, we may use automated systems to make decisions based on personal data we have—or collect from others. This could involve profiling, which means making predictions about users based on their behavior, or categorizing them based on personal preferences or interests.
15. Marketing Communications
Users may opt into receiving promotional communications from Tramango, including newsletters, promotions, or other relevant news. You can opt out of these communications at any time via the "unsubscribe" link in our emails or by contacting us directly.
16. Data Breach Protocol
In the unlikely event of a data breach that might jeopardize personal information, we will promptly notify affected users and take necessary measures to mitigate risks, in line with regulatory guidelines.
17. Third Party Processors
We engage with several third party processors to provide various services on our platform. These might include data analytics, customer support, and marketing services. All third party processors are bound by contractual terms that ensure data privacy and security.
18. Social Media Integrations
Our platform might offer social media sharing and integration tools. Using these may allow the respective social media platforms to collect information about you. Please review their privacy policies to understand the data collection and practices.
19. Analytics
We may use tools like Google Analytics to understand platform traffic, user interactions, and other analytics that help us improve user experience. Such tools collect aggregated data, which doesn't personally identify individual users.
20. Data Portability
Users have the right to request a copy of the personal data we have about them in a structured, electronic format for transmission to another service.
21. Consent Withdrawal
Where our processing is based on your consent, you may withdraw this consent at any time, although this won't affect any processing that has already taken place.
22. Accountability and Governance
We continually review and update our data handling and processing mechanisms to ensure we uphold the highest standards of data privacy. This involves regular audits, policy reviews, and employee training.
23. Data Protection Officer
To ensure our continuous commitment to data privacy, we have appointed a Data Protection Officer (DPO). The DPO oversees our data protection strategy and its implementation to ensure compliance.
24. Concerns and Complaints
Users can raise concerns about our data handling practices. We commit to investigating and resolving any complaint about our collection or use of personal information. If not satisfied with our response, users might have the right to raise the concern with the relevant regulatory authority.
25. Location Based Services
Some services offered by Tramango might utilize location based data, like GPS coordinates. We use this data to enhance user experience, providing relevant information or services based on your geographical location. You can always manage location preferences via your device settings.
26. Usage of Aggregated and Anonymized Data
We may collect, use, transfer, and disclose data in an aggregated, anonymized form (meaning it does not personally identify you) for any purpose, such as for statistical analysis and business planning.
27. Device Information
When you access our platform using a mobile device, we may collect specific device information, including your hardware model, operating system, unique device identifiers, and mobile network information. This helps us understand device specific behaviors and troubleshoot platform specific issues.
28. Third Party Advertising
We might collaborate with third party advertisers to display ads on our platform. These advertisers may use cookies and similar technologies to collect data about your interactions with the platform to understand your interests and display relevant advertisements.
29. Response to "Do Not Track" Signals
Some internet browsers have incorporated "Do Not Track" features. Most of these features, when turned on, send signals to the websites you visit, indicating that you do not wish to be tracked. Currently, our platform does not respond to "Do Not Track" browser signals.
30. Retention Period
We store your personal data for as long as necessary to fulfill the purposes highlighted in this policy, unless the law mandates or permits a longer storage period.
31. Video and Audio Data
If our platform offers video or audio chat features, we might temporarily store and process the audio and video data to provide and improve these services. This data is never shared without user consent.
32. Partnered Services and Co Branding
Certain services on our platform may be co branded and offered in partnership with other companies. If you register for or use such services, both Tramango and the other company might receive information collected in conjunction with the co branded services.
33. Accessibility
Users with disabilities who wish to access this privacy policy in an alternative format can contact us for assistance.
34. Environmental Data
For certain services, we may collect environmental data such as lighting conditions to improve service delivery and user experience.
35. Biometric Data
If our platform introduces features like facial recognition or fingerprint access, we would collect and store biometric data only upon obtaining explicit user consent.
36. Training and Compliance
Our employees and personnel undergo periodic training to understand and comply with privacy standards and principles. This ensures that user data is always handled with the utmost care and integrity.
37. Data Protection Impact Assessment (DPIA)
For new projects or features that might pose a high risk to user privacy, we conduct DPIAs to evaluate and mitigate risks to user data.
38. Financial Data
While we don't store credit card details, other financial data related to transactions, like invoices or billing addresses, might be stored for record keeping and compliance purposes.
39. Contact
Queries about this policy or our data handling practices? Reach us at info@tramango.com.
40. Governing Law
This Privacy Policy is governed by the laws of the Federal Republic of Nigeria.